Overall, for a giant of a company, I’d honestly have to say they do a good job. However, I do have a couple gripes.
- If you have an issue with a delivery company, in my instance, LaserShip, and you complain, you can have them removed from your “preferred” method of delivery, but you cannot remove them as an option without paying for a better form of delivery.
- If you wish to post a bad review for a product AND the company that sold it, you cannot do so. It does not matter if you are a verified purchaser or not. You cannot speak ill of companies that sell products via Amazon. So, in my opinion, you cannot rely on their reviews.
- If you purchase an Amazon electronic device, such as a Fire or Kindle (Amazon tablet device), they do NOT warn you that the device is connected to your account, in such a way as it is obvious. As I am a web developer, I know for a fact that it would be easy to pop up a window that says something like, “This device will be automatically connected to your account. Hence, it will have the ability to make purchases via your account (and attached bank account/credit card).”
- Also, if you gift a Fire device, say to a granddaughter, without hacking said device, I’m not sure how much it’s worth. It is pretty much locked into the Amazon market place, and by default CANNOT install apps from Google (android apps via Google Play).
As these are only my experiences, take them with a grain of salt. Just don’t say you weren’t warned.